|
|
1.
|
Consumer as king in the NHS
by BOLTON, SHARON. Source: The International Journal of Public Sector ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
2.
|
Harrods opts for drama-based learning Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
3.
|
Ritz Carlton employees go for gold Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
4.
|
Greek hidden champions : lessons from smal, little-know firms in Greece
by . Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
5.
|
Winners are losers at "Captial Airport"
by STEIN, Mark. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
6.
|
The challenge of the call center
by HUTTCHINSON, Sue | PURCELL, John | KINNIE, Nick. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
7.
|
Welcome breaks boosts customer service and employee morale
by SHAPPIRO, Andrew. Source: Human Resource Managemente International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
|
8.
|
End-User Satiafation and Design Features of Public Agencies
by CALLAHAN, Richard F.; GILBERT, Ronald G. Source: American Review of Public AdministrationMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available
|
|
|
9.
|
Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries
by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available
|
|
|
10.
|
Atendimento hospitalr : o que importa para o paciente?
by SIQUEIRA, Moema Miranda de. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1988Availability: No items available
|
|
|
11.
|
O contato com o público no terceiro mundo
by GOODSELL, Charles T. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jul. /Set. 1984Availability: No items available
|
|
|
12.
|
Relevância de dois fatores na percepção de qualidade em SACs1
by MIRAPALHETA, Gustavo Corrêa | PRETTO, Fernando Natal De | QUEIROZ, Adele. Source: RAE Revista de Administração de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, Abr./Jun. 1999Online access: Acesso Availability: No items available
|
|
|
13.
|
Frontline problem solvers : the structuring of frontline service work
by BJERREGAARD, Toke | KLITMOLLER, Anders. Source: International Journal of Public Administration - IJPAMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Routledge, july 2010Availability: No items available
|
|
|
14.
|
In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available
|
|
|
15.
|
Quanto conta il cliente interno? Alcune riflessioni sulla progettazione e controllo dei processi aziendali
by ASQUER, Alberto. Source: Azienda Pubblica: teoria ed esperienze di managementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Santarcangelo di Romagna : Maggioli, genn./mar. 2010Availability: No items available
|
|
|
16.
|
Are you being served? Europeanizing and re-regulating the single market in services
by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available
|
|
|
17.
|
Governance in motion : service provision and child welfare outcomes in a performance-based, managed care contracting environment
by MCBEATH, Bowen | MEEZAN, William. Source: Journal of Public Administration Research and Theory - JPARTMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University, jan. 2010Availability: No items available
|
|
|
18.
|
Customer, partner, principal : local government perspectives on state agency performance in Georgia
by Thomas, John Clayton | Poister, Theodore H | ERTAS, Nevbahar. Source: Journal of Public Administration Research and TheoryMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University Press, oct. 2010Availability: No items available
|
|
|
19.
|
the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
|
|
|
20.
|
Dados públicos : pegue carona nessas informações
by CORNILS, Patricia. Source: A RedeMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Bit Social , mar. 2012Availability: No items available
|
