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1.
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Cidadanias : relações de atendimento no serviço público do Rio de Janeiro
by MACEDO, Marcelo Ernandez. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Tribunal de Contas do Estado do Rio de Janeiro/Instituto Serzedello Corrêa, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15M1413c] (1).
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2.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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3.
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Unidades de atendimento integrado : como implantar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233u] (4).
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4.
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Unidades de atención integrada : como implantar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão.Secretaria de Gestão. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233ua] (3).
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5.
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Sistemas de atendimento ao cidadão : experiências brasileiras
by RAMOS, Danielly Silva. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.003R1753s] (2). On order (1).
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6.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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7.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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8.
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Avanços e perspectivas da gestão pública nos Estados / Conselho Nacional de Secretários de Estado de Administração. -- Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília: CONSAD/FUNDAP, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351 A946] (2).
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9.
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GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
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10.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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11.
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Programa da reforma do sector público - fase II (2006-2011) : o funcionário, a servir cada vez melhor ao cidadão
by MOÇAMBIQUE. Autoridade Nacional da Função Pública. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: [s.l.] : Autoridade Nacional da Função Pública, 2008Title translated: The public sector reform's program - phase II (2006-2011); the civil servants - trying hard to satisfy the citizen's need.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M6872pr] (1).
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12.
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The consumer in public services : choice, values and differece
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Bristol : PP, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15C758c] (1).
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13.
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Acesso à Informação Pública : uma introdução à Lei 12.527, de 18 de novembro de 2011
by BRASIL. Controladoria-Geral da União (CGU). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : CGU, 2011Online access: Acesso | Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233ace] (2).
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14.
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Citizen, customer, partner : engaging the public in public management
by Thomas, John Clayton. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk : M. E. Sharpe, 2012Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.15T4584c] (1).
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