Enap catalog › Results of search for 'an:14321'

Your search returned 21 results.

	1.	HR transformation at AT&T Consumer Services Source: Human Resource Management International DigestMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	2.	Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance by KAMPEN, Jarl K \| WALLE, Steven Van de \| Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available Add to cart (remove)
	3.	Articulação federativa na prestação de serviços sociais no Brasil / por Aldino Graef. -- by Graef, Aldino. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available Add to cart (remove)
	4.	Emotion in a call centre SME : a case study of positive emotion management by KOSKINA, Aikaterini \| KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available Add to cart (remove)
	5.	A prestação pelo setor público não estatal dos serviços de saúde pública : análise de hipóteses e potencialidades / por Laís Silveira Costa, Paulo Marques, Taís R. Borges. -- by COSTA, Laís Silveira \| MARQUES, Paulo \| BORGES, Taís R. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available Add to cart (remove)
	6.	O Estado, a administração e os serviços públicos no mundo democrático : RSP revisitada / por Themístocles B. Cavalcanti. -- by CAVALCANTI, Themístocles B. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available Add to cart (remove)
	7.	Factors influencing pecial purpose service delivery among counties by FARMER, Jayce L. Source: Public Performance & Management ReviewMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Armonk, NY : M.E. Sharpe, jun. 2010Availability: No items available Add to cart (remove)
	8.	Are you being served? Europeanizing and re-regulating the single market in services by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available Add to cart (remove)
	9.	Evaluating satisfaction with PCM services for school construction : a case study of primary school projects by CHEN, Wei Tong \| LIAO, Shen Li \| LU, Chun Sheng \| MORTIS, Leonard. Source: International Journal of Project ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, apr. 2010Availability: No items available Add to cart (remove)
	10.	Patterns of empowerment and leadership style in project environment by NAUMAN, Shazia \| KHAN,Azhar Mansur \| EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, oct. 2010Availability: No items available Add to cart (remove)
	11.	Stakeholder perspective on urban transport system service quality by WANG, Shu-Mei \| FENG, Cheng-Min \| HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	12.	Customer service quality improvement in the public sector through the internet by HA, Sung Ho \| LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	13.	Customer satisfaction in Indian commercial banks through total quality management approach by LENKA, Usha \| SUAR, Damodar \| MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available Add to cart (remove)
	14.	Innovation search of new ventures in a technology cluster : the role of ties with service intermediaries by ZHANG, Yan \| LI, Haiyang. Source: Strategic Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Avenel : Wiley-Blackwell, jan. 2010Availability: No items available Add to cart (remove)
	15.	Can user perception influence the quality of water services? Evidence from León, Nicaragua by VÁSQUEZ, Willian F \| TRUDEAU, Jennifer \| FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Sage, sept. 2011Availability: No items available Add to cart (remove)
	16.	Consumo de serviços médicos e marco regulatório no mercado de seguro de saúde brasileiro by NISHIJIMA, Marislei \| POSTALI, Fernando Antonio Slaibe \| FAVA, Vera Lúcia. Source: PPE - pesquisa e planejamento econômicoMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Ipea, dez. 2011Online access: Acesso Availability: No items available Add to cart (remove)
	17.	Diseño organizativo de las organizaciones no lucrativas centradas en personas con discapacidad by MARTÍN-PÉREZ, Víctor \| MARTÍN-CRUZ, Natalia \| ESTRADA-VAQUERO, Isabel. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Maracaibo : Universidad del Zulia (LUZ), abr. - jun. 2012Online access: Acesso Availability: No items available Add to cart (remove)
	18.	Factores que determinan los honorarios de auditoría : análisis empírico para México by JARAMILLO JARAMILLO, Marcela \| GARCÍA BENAU, María Antonia \| ZORIO GRIMA, Ana. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Maracaibo : Universidad del Zulia (LUZ), abr.- jun. 2012Online access: Acesso Availability: No items available Add to cart (remove)
	19.	Los servicios públicos domiciliarios en Colombia : su prestación, regulación y control by MATIAS CAMARGO, Sergio Roberto. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Caracas : CLAD, out. 2015Title translated: Home public services in Colombia: its provision, regulation and control.Online access: Acesso Availability: No items available Add to cart (remove)
	20.	Administração pública brasileira no século 21 : seis grandes desafios / por Ricardo Luiz Pereira Bueno, Gabriela de Brelàz, Natasha Schmitt Caccia Salinas. -- by BUENO, Ricardo Luiz Pereira \| BRELÁZ, Gabriela de \| SALINAS, Natasha Schmitt Caccia. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Brasília : Enap, 2016Online access: Acesso ao PDF Availability: No items available Add to cart (remove)