|
|
1.
|
Cidadanias : relações de atendimento no serviço público do Rio de Janeiro / por Marcelo Ernandez Macedo. --
by Macedo, Marcelo Ernandez. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Rio de Janeiro : Tribunal de Contas do Estado do Rio de Janeiro, Instituto Serzedello Corrêa, 1996Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.812098153 M1413c] (1).
|
|
|
2.
|
Pesquisa de satisfação dos clientes externos do MARE : relatório final
by Brasil. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.35 P474] (1).
|
|
|
3.
|
Encantando o cliente : externo e interno / por Julio Lobos. --
by Lobos, Julio. Edition: 8.ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : J. Lobos, 1993Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.4013 L799e] (1).
|
|
|
4.
|
Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico
by Uruguai. Secretaria de la Presidencia de la Republica. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Montevidéu : PRONADE, 1996Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.812 M294] (1).
|
|
|
5.
|
Guía para la implantación de cartas de servicios
by España. Ministerio de Administraciones Públicas. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3570946 G9431] (2).
|
|
|
6.
|
Termo de referência
by Brasil. Ministério do Planejamento, Orçamento e Gestão. Secretária de Gestão. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasilia : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.357 T319] (1).
|
|
|
7.
|
Citizens first
by Canadian Centre for Management Development. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development; Citizen-Centred Service Network, 1998Other title: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3570971 C5812] (1).
|
|
|
8.
|
The consumer in public services : choice, values and differece / editado por Richard Simmons, Martin Powell e Ian Greener. --
by Simmons, Richard [ed.] | Powell, Martin [ed.] | Greener, Ian [ed.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Bristol : The Policy Press, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.812 C758] (1).
|
|
|
9.
|
Citizen, customer, partner : engaging the public in public management / por John Clayton Thomas. --
by Thomas, John Clayton. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Armonk : M. E. Sharpe, c2012Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 323.042 T4541c] (1).
|
