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21.
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Quality is personal : a foundation for total quality management
by ROBERTS, Harry V | SERGESKETTER, Bernard F. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Free Press, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R6446q] (1).
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22.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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23.
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Gestão da qualidade total na prática : o que é TQM, como usá-la e como sustentá-la a longo prazo
by SASHKIN, Marshall | KISER, Kenneth J. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1994Title translated: Putting total quality management to work.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S2522g] (1).
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24.
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Controle da qualidade
by PARANTHAMAN, D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Title translated: Quality Control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P223c] (1).
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25.
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Engenharia da qualidade em sistemas de produção
by TAGUCHI, Genichi | ELSAYED, Elsayed A | HSIANG, Thomas C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T1283e] (1).
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26.
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Deming : as chaves da excelência
by MANN, Nancy R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).
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27.
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La modernización del sector público desde una perspectiva comparativa : conceptos y métodos para evaluar y premiar la calidad en el sector público en los países de la OCDE
by LÖFFLER, ELKE. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : MAP/INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 8] (2).
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28.
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O programa brasileiro da qualidade e produtividade : uma análise de política
by DARÓS, Márcia da Mota. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : Unicamp, 1997Dissertation note: ^aDissertação^bMestrado em Política Científica e Tecnológica Universidade Estadual de Campinas.Instituto de Geociências Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D224p] (1).
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29.
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Um novo paradigma de gestão ou mais um programa de qualidade? : a experiência do hospital das clínicas de Porto Alegre(HCPA)
by XAVIER, Antônio Carlos da R | BATISTA, Fabio Ferreira. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1997Availability: No items available On order (1).
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30.
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Tools for innovators : creative strategies for managing public sector organizations
by Cohen, Steven | Eimicke, William. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.34 C6781t] (1).
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31.
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Impacto de la implantación de modelos de gestión de calidad y excelencia en la administración pública : caso de República Dominicana
by VENTURA CAMEJO, Ramón. Source: Revista del CLAD Reforma y DemocraciaMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2014Online access: Acesso Availability: No items available
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32.
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El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso
by BLANCO DOPICO, María Isabel | AIBAR GUZMÁN, Beatriz | AIBAR GUZMÁN, Cristina. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available
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33.
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Excellence and leadership in the public sector : the role of education and training
by Global Forum on Reinventig Government Building Trust in Government, 7 Vienna 26-29 Jun. 2007. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : United Nations, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09G5623e] (1).
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34.
|
Les systemes de mesure de la performance
by HARVARD Business Review. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Editions d'Organisation, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2S9956s] (1).
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35.
|
Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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36.
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MEDINDO o Desempenho Empresarial Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: Measuring Corporate Performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M4914m] (1).
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37.
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Planejamento e controle de projetos
by PRADO, Darci Santos do. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : MG: Editora de Desenvolvimento Gerencial, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20P896p] (1).
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38.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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39.
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Mudança organizacional : aprofundando temas atuais em administração de empresas
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M943mo] (1).
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40.
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Os cinco pilares do TQM : como fazer que a gestão pela qualidade total trabalhe para si
by CREECH, Bill. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Dom Quixote, 1998Title translated: The five pillars of TQM.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C389c] (1).
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