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41.
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Excelencia em servicos : uma questao de sobrevivencia no mercado
by BARROS, Claudius D'Artagnan C. de. Edition: 2 edMaterial type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B2777e] (1).
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42.
|
Performance appraisal in the public sector : Tchniques and applications
by Daley, Dennis M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : Quorum, c1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2D141p] (1).
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43.
|
Excelência acima de tudo
by PETERS, Tom | AUSTIN, Nancy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Record, 1985Title translated: A passion for excellence.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P483e] (1).
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44.
|
Dicas para implementação ISO 9000
by ANDRADE, Roberto de | XAVIER, Sidney. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : QAT ; Inovar, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A5538d] (1).
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45.
|
Práticas gerenciais-chave de qualidade das empresas líderes no Brasil
by MACEDO-SOARES, T. Diana de | LUCAS, Debora Coelho. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M1414p] (1).
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46.
|
Qualidade total nas organizações : indicadores de qualidade, gestão econômica da qualidade, sistemas especialistas de qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463q] (1).
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47.
|
A implantação da qualidade e da produtividade pelo método do Dr. Deming
by MIRSHAWKA, Victor. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M6768i] (1).
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48.
|
Momento da qualidade
by RANGEL, Alexandre. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R1965m] (1).
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49.
|
Reengenharia : apesar das pessoas?
by LOBOS, Julio A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Instituto da Qualidade, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L799r] (1).
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50.
|
As metas gerenciais : gerência de quarta geração
by JOINER, Brian L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741m] (1).
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51.
|
Qualite et competitivite des entreprises : du diagnostic aux actions de progres
by COLLIGNON, Etienne | WISSLER, Michel. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Economica, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6997q] (1).
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52.
|
Evaluation with power : a new approach to organizacional effectivenes, empowerment, and excelleence
by GRAY, Sandra Trice. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Washington : Independent Sector, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05G782e] (1).
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53.
|
Qualidade total no serviço público : questionamentos e recomendações segundo os 14 pontos de W. E. Deming
by MONTEIRO, José Airton. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : QA&T Consultores Associados, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M775q] (2).
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54.
|
Managing value for money in the public sector / por Jonathan G. Bates. --
by Bates, Jonathan G. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Chapman & Hall, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.367 B3291m] (2).
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55.
|
Dicionario de Ciencias Sociais
by FUNDAÇÃO GETÚLIO VARGAS. INSTITUTO DE DOCUMENTAÇÃO(Brasil). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, 1986Online access: Acesso Availability: No items available On order (1).
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56.
|
Los desafios de las administraciones publicas frente a la integracion regional
by Seminário sobre los desafios de las administraciones publicas frente a la integración regional Montevideo 5-7 Mar. 1997. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montevideo : ONSC, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 322.44 S47179d] (1).
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57.
|
Bureaucrats and leadership / editado por Kevin Theakston. --
by Theakston, Kevin [ed. ]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Nova York : St. Martin's, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 B9528] (1).
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58.
|
Effective financial management in public and nonprofit agencies
by MCKINNEY, Jerome B. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : PRAEGER, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.01M4788e] (1).
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59.
|
Parceria para a excelência da gestão no setor público (2003-2007) : relatório final de avaliação Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.22P225p] (1).
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60.
|
Como ser um líder eficaz
by HELLER, Robert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Publifolha, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09H4772c] (1).
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