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1.
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What is strategy and does it matter?
by WHITTINGTON, Richard. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : International Thompson Business Press, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W626w] (1).
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2.
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Como ser assertivo como gerente
by O'BRIEN, Paddy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Infobook, 1998Title translated: Positive management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14O137c] (1).
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3.
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Como chegar a um acordo : a construcao de um relacionamento que leva ao sim
by Fisher, Roger | BROWN, Scott. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Imago, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.15F5356c] (1).
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4.
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MEDINDO o Desempenho Empresarial Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: Measuring Corporate Performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M4914m] (1).
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5.
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Business process improvement workbook : documentation, analysis, design, and management of business process improvement
by Harrington, James | ESSELING, Erik K. C | VAN NIMWEGEN, Harm. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01H299b] (1).
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6.
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Gerenciando a mudança organizacional : liderando sua equipe durante a transição: um guia pratico para gerentes
by SCOTT, Cynthia D | JAFFE, Dennis T. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14S4254g] (1).
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7.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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8.
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Management challenges for the 21st century Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : HarperBusiness, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D7942m] (1).
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9.
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Know your customer : new approaches to understanding customer value and satisfaction
by WOODRUFF, Robert B | GARDIAL,Sarah Fisher. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W8938k] (1).
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10.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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11.
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Cento e um segredos para ser um vendedor bem-sucedido
by LOPER, Mark S. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Futura, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L8641c] (1).
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12.
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Como resolver problemas de forma criativa
by WEISS, Donald H. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1999Title translated: Creative problem solving.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W4293c] (1).
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13.
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Administrando para obter resultados Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1998Title translated: Managing for results.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D7942a] (1).
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14.
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Tempos dificeis, solucoes inovadoras : a arte de fazer as perguntas certas e resolver os problemas certos
by MITROFF, Ian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1999Title translated: Smart thinking for crazy times.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M6847t] (1).
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15.
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Estrategia empresarial : conceitos, processo e administracao estrategica
by BETHLEM, Agricola de Souza. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14B5626e] (1).
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16.
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The ascendant organisation : combining commitment and control for long-term, sustainable business success
by WICKENS, Peter D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : St. Martin's, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01W6132a] (1).
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17.
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Managing innovation and change : people, technology and strategy
by CLARK, Jon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).
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18.
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Centro de excelencia sim departamento nao : 50 maneiras de transformar seu departamento em um centro de inovacao e excelencia
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: The professional service firm 50.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P483p] (1).
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19.
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Breaking through bureaucracy : a new vision for managing in government
by Barzelay, Michael | ARMAJANI, Babak J. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Berkeley : University of California, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B296b] (1).
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20.
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Aliancas estrategicas : formação, implementação e evolução
by ROOS, Johan | LORANGE, Peter. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Title translated: Strategic alliances.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14R7812a] (2).
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