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61.
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Relatório quantitativo-descritivo do diagnóstico PNAGE : tabelas, quadros e gráficos
by Brasil. Ministério do Planejamento, Orçamento e Gestão | Abrúcio, Fernando [consultor]. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : MP, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.130728 R3823] (1).
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62.
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Programa da reforma do sector público - fase II (2006-2011) : o funcionário, a servir cada vez melhor ao cidadão
by MOÇAMBIQUE. Autoridade Nacional da Função Pública. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: [s.l.] : Autoridade Nacional da Função Pública, 2008Title translated: The public sector reform's program - phase II (2006-2011); the civil servants - trying hard to satisfy the citizen's need.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M6872pr] (1).
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63.
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The consumer in public services : choice, values and differece
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Bristol : PP, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15C758c] (1).
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64.
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Frontline problem solvers : the structuring of frontline service work
by BJERREGAARD, Toke | KLITMOLLER, Anders. Source: International Journal of Public Administration - IJPAMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Routledge, july 2010Availability: No items available
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65.
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In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available
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66.
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Ações premiadas no 17º Concurso Inovação na Gestão Pública Federal 2012 / organizado por Flavio Schettini Pereira. --
by Concurso Inovação na Gestão Pública Federal, 17 Brasília 2012 | Pereira, Flavio Schettini [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : ENAP, 2013Online access: Acesso ao PDF Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.40630981 A253 2012] (3). On order (1).
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67.
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Quanto conta il cliente interno? Alcune riflessioni sulla progettazione e controllo dei processi aziendali
by ASQUER, Alberto. Source: Azienda Pubblica: teoria ed esperienze di managementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Santarcangelo di Romagna : Maggioli, genn./mar. 2010Availability: No items available
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68.
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Are you being served? Europeanizing and re-regulating the single market in services
by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available
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69.
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Governance in motion : service provision and child welfare outcomes in a performance-based, managed care contracting environment
by MCBEATH, Bowen | MEEZAN, William. Source: Journal of Public Administration Research and Theory - JPARTMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University, jan. 2010Availability: No items available
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70.
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Customer, partner, principal : local government perspectives on state agency performance in Georgia
by Thomas, John Clayton | Poister, Theodore H | ERTAS, Nevbahar. Source: Journal of Public Administration Research and TheoryMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University Press, oct. 2010Availability: No items available
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71.
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the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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72.
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Quando uma denúncia anônima feita à Ouvidoria vira ameaça ao denunciante
by GUIMARÃES, Mohara de Melo. Source: Casoteca de Gestão PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2011Online access: Acesso | Acesso Availability: No items available
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73.
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Dados públicos : pegue carona nessas informações
by CORNILS, Patricia. Source: A RedeMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Bit Social , mar. 2012Availability: No items available
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74.
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Acesso à Informação Pública : uma introdução à Lei 12.527, de 18 de novembro de 2011
by BRASIL. Controladoria-Geral da União (CGU). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : CGU, 2011Online access: Acesso | Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233ace] (2).
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75.
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Acesso à informação e controle social das políticas públicas Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ANDI; Article 19, 2009Online access: Acesso | Acesso Availability: No items available
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76.
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Liberdade de informação : um estudo de direito comparado
by MENDEL, Toby. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : UNESCO, 2009Online access: Acesso | Acesso Availability: No items available
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77.
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Pesquisa Diagnóstico sobre valores, conhecimento e cultura de acesso à informação pública no Poder Executivo Federal Brasileiro
by DAMATTA, Roberto (Coord.). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : Controladoria-Geral Da União (CGU), 2011Online access: Acesso | Acesso Availability: No items available
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78.
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Profession: public servant
by HUBBARD, Ruth. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Invenire, 2009Availability: No items available On order (1).
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79.
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Ações premiadas no 16º concurso inovação na gestão pública federal 2011
by Concurso Inovação na Gestão Pública Federal, 16 Brasília 2011. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : ENAP, 2011Online access: Acesso ao PDF Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.40630981 A253 2011] (3). On order (1).
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80.
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Carta de serviços
by Brasil. Ministério do Planejamento, Orçamento e Gestão. Secretária de Gestão. Edition: 4. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : MPOG/SEGES, 2009Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 323.0420981 C322] (1).
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