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21.
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The state of quality management implementation : a cross-senctional study of quality-oriented companies in Hong Kong
by KEE-HUNG Lai | WEEARAKOON, Thilaka S | T. C. E.Cheng. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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22.
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Redesigning a square peg : total quality management performance appraisals
by ALDAKHILALLAH, Khalid A | PARENTE, Diane H. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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23.
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Impact of ISO 9000 certification on quality managment practices : a comparative study
by HESAN A. Quazi | CHAN Wing Hong | CHAN Tuck Meng. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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24.
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The relationship between management's perception of total quality service and customer perceptions of service quality
by SURESHCHANDAR, G. S | RAJENDRAN, Chandrasekharan | ANANTHARAMAN, R. N. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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25.
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21st century, the age of networks, join LAJACONET, the Latin America-Japan AOTS consulting network
by LEITER, Alfredo | ANDRIANI, Carlos S | YOCITO Fukuda | CANSTANON, Raul | MUREDDU, Tebaldo | RODRIGUEZ, Jorge | RODRIGUEZ, Mauricio. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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26.
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The long and winding road : the evolution of quality management
by YONG, Josephine | WILKINSON, Adrian. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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27.
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Measuring the dimensions of quality in higher education
by WIDRICK, Stanley M | MERGEN, Erhan | GRANT, Delvin. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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28.
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The relationship between total quality management and project performance in building planning phase : an empirical study of real estate industries in Taiwan
by HOW-MING Shieh | KUEI-YANG Wu. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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29.
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A probabilistic approach to measure hotel service quality
by ERTO, P | VANACORE, A. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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30.
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An analysis of quality costs in Australian manufacturing firms
by MANDAL, Purnendu | SHAH, Kamlesh. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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31.
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Creating a regional learning environment for accelerating company development and growth
by SOHAL, Amrik S | MORRISON, Michael | PRATT, Trevor. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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32.
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The strategic function of quality in the management of innovation
by BOSSINK, B. A. G. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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33.
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Quality management in US higher education
by GRANT, Delvin | MERGEN, Erhan | WIDRICK, Stanley. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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34.
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ISO 9000 certification : the financial performance implications
by WAYHAN, Victor B | KIRCHE, Elias T | KHUMAWALA, Basheer M. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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35.
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Widening the Six Sigma concept : an approach to improve organizational learning
by WIKLUND, Hakan | WIKLUND, Pia Sandvik. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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36.
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An empirical assessment and application of SERVQUAL in a Mailand Chinese department store
by XIANDE Zhao | CHANGHONG Bai | Y. V. Hui. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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37.
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Comparison of the 14 deadly diseases and the business excellence model
by HUGHES, Adrian | HALSALL, David N. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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38.
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A study on the cognitive and affective components of service quality
by HUNG-CHANG Chiu. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, March 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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39.
|
Competitive priorities of enterprises in mainland China
by XIANDE Zhao | JEFF Hoi | YAN Yeung | QIANG Zhou. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, May 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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40.
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Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needs
by YOUSSEF, Mohamed A | MOHAMED, Zubair | SAWYER, Granville | WHALEY, Gary L. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, May 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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