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21.
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Patterns of empowerment and leadership style in project environment
by NAUMAN, Shazia | KHAN,Azhar Mansur | EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, oct. 2010Availability: No items available
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22.
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Les déterminants de l'orientation Yield Management : une approche exploratoire
by ZRELLI, Imen. Source: Revue Française de GestionMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Lavoisier, oct. 2010Availability: No items available
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23.
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the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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24.
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C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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25.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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26.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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27.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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28.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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29.
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Is doing good good for you? how corporate charitable contributions enhance revenue growth
by LEV, Baruch | PETROVITS, Christine | RADHAKRISHNAN, Suresh. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, feb. 2010Availability: No items available
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30.
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Reputation gaps and the performance of service organizations
by DAVIES, Gary | CHUN, Rosa | KAMINS, Michael A. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: U.S.A : Wiley-Blackwell, may 2010Availability: No items available
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31.
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Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas
by MORILLO CASTRO, Jorge Luis | MARCANO AULAR, Yelitza. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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32.
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Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies
by MORGESON III, Forrest V | PETRESCU, Claudia. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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33.
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Can user perception influence the quality of water services? Evidence from León, Nicaragua
by VÁSQUEZ, Willian F | TRUDEAU, Jennifer | FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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34.
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Preços mais baixos para novos clientes : consequências da percepção de injustiça de preço nos clientes atuais
by BASSO, Kenny | Santos, Cristiane Pizzutti dos | KUSSLER, Laura Sangalli | MULLER NETO, Hugo Fridolino. Source: RA - USP Revista de AdministraçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FEA - USP, out./dez. 2011Online access: Acesso Availability: No items available
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35.
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Creating knowledge of end users' requirements : The interface between firm and project
by PEMSEL, Sofia | WIDÉN, Kristian. Source: Project Management Journal : Project Management InstituteMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Drexel Hill : Project Management Institute, sept. 2010Availability: No items available
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36.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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37.
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Citizen, customer, partner : engaging the public in public management
by Thomas, John Clayton. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk : M. E. Sharpe, 2012Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.15T4584c] (1).
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38.
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O gerente um a um
by PEPPERS, Don | ROGERS, Martha. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.03P4247g] (1).
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39.
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Factores satisfacientes e insatisfacientes dos utilizadores de websites : um estudo de caso
by PINHO, Isabel | REGO, Arménio | KASTENHOLZ, Elisabeth. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2008Availability: No items available
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40.
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Satisfying information needs on the web : a survey of web information retrieval
by ESCUDEIRO, Nuno Filipe | JORGE, Alípio Mário. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, jun. 2008Availability: No items available
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