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121.
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Excelencia nos servicos publicos : gestao da qualidade total na decada de 90
by CARR, David K | LITTMAN, Ian D. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C3111e] (1).
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122.
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As 7 ferramentas estatisticas para o controle da qualidade
by VIEIRA, Sonia | WADA, Ronaldo. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : QA & T, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16V658a] (1).
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123.
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O lado humano da qualidade : maximizando a qualidade de produtos e servicos atraves do desenvolvimento das pessoas
by MOLLER, Claus. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Livraria Pioneira Editora, 1993Title translated: Personal quality: the basis of all other quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M7265l] (1).
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124.
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Estrategias da qualidade : uma analise dos fatores para implementacao no setor publico de ciencia e tecnologia
by PINTO, Ricardo Antonio dos Santos. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Niteroi : 1996Dissertation note: Mestrado Universidade Federal Fluminense Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P6593e] (1).
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125.
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Citizens and the new governance : beyond new public management
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Amsterdam : IOS Press, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C5812cn] (1).
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126.
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A gestão da qualidade e a excelência dos serviços educacionais : custos e benefícios de sua implantação
by XAVIER, Antonio Carlos da R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1996Availability: No items available On order (1).
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127.
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Medicao de desempenho organizacional : as praticas em organizacoes brasileiras participantes do programa da qualidade no servico publico
by GALVAO, Lavinia de Lima. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : 20012001Dissertation note: Mestrado Universidade de Brasilia Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G182m] (1).
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128.
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Regulatory policy in Latin America : post-privatization realities / editado por Luigi Manzetti .--
by Manzetti, Luigi [editor]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Miami : North-South Center Press, 2000Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.8 R3447] (1).
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129.
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Decentralising public service management
by Pollitt, Christopher | BIRCHALL, Johnston | PUTMAN, Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Houndmills : Macmillan, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13P775d] (1).
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130.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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131.
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O gerente-minuto organiza equipes de alto desempenho
by Blanchard, Kenneth H | CAREW, Donald | PARISI-CAREW, Eunice. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Record, 1997Title translated: The one minute manager builds high performing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1B6392g] (1).
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132.
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Jellinek Center Panckages a decade of support Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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133.
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The comparative method : moving beyond qualitative and quantitative strategies
by RAGIN, Charles C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: California : University of California Press, 1987Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 3 R142c] (2).
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134.
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Good practice in performance reporting in executive agencies and non-departmental public bodies / por John Bourn. --
by Bourn, John. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : National Audit Office, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.439 B7751g ] (1).
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135.
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Quality public management : what it is and how it can be improved and advanced / George Beam
by Beam, George. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago : Burnham Inc, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B3667q] (2).
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136.
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Medir para Mejorar : cuadro de indicadores de calidad
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Comunidad de Madrid ; KPMG, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M4915m] (2).
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137.
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Como se tornar um profissional em gerenciamento de projetos : livro-base de preparacao para certificacao PMP - project management professional Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20C735c] (1).
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138.
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Relacoes interpessoais e qualidade de vida no trabalho
by BOM SUCESSO, Edina de Paula. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05B695r] (1).
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139.
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Gestão da estabilidade : A arte de manter, motivar e criar desafios para colaboradores
by PURI, Subhash. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05P9857g] (2).
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140.
|
Essential skills for management research
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09E785e] (1).
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