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121.
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Casos reais de implantação do TQC : gerenciamento pelas diretrizes, programa 5S, gerenciamento da rotina
by III Seminario de Desdobramento do TQC São Paulo 1994 nov. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FCO, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C341c] (1).
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122.
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Casos reais de implantação de TQC : PDCA método de solução de problemas, QFD e garantia da qualidade
by III Seminario de Desdobramento do TQC São Paulo 1994 nov. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : OFCO, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C341c] (1).
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123.
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Quality management : for project and programs
by IRELAND, Lewis R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Newtown Square, PA : Project Management Institute, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20I657q] (1).
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124.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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125.
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Evaluacion y calidad en las organizaciones publicas
by Antonio Trinidad Requena (Coord.) | ESPANA. Ministerio de Administraciones Publicas. Instituto Nacional de Administracion Publica. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.003.2E772e] (2).
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126.
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The changing public sector : a practical management guide / por Malcolm Prowle. --
by Prowle, Malcolm. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Aldershot : Gower, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.307 P9698c] (1).
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127.
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Ah, se eu soubesse... Brasil : o que brasileiros bem-sucedidos gostariam de ter sabido 25 anos atrás
by EDLER, Richard | MOREIRA, Marcio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Negócio, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.11E239s] (1).
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128.
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O fator humano
by DEJOURS, Christophe. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Editora FGV, 1999Title translated: Le facteur humain.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D327f] (1).
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129.
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Zapp : em acao
by CASTRO, Alfredo Pires de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C3551z] (1).
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130.
|
Trabalho e vida pessoal
by HARVARD Business Review. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2001Title translated: Work and life balance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.2T758t] (1).
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131.
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Excelencia nos servicos publicos : gestao da qualidade total na decada de 90
by CARR, David K | LITTMAN, Ian D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C3111e] (1).
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132.
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The reinventing government workbook : introducing frontline employees to reinvention
by Osborne, David | RIVERA, Victor Colon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.05O814re] (1).
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133.
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As 7 ferramentas estatisticas para o controle da qualidade
by VIEIRA, Sonia | WADA, Ronaldo. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : QA & T, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16V658a] (1).
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134.
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O lado humano da qualidade : maximizando a qualidade de produtos e servicos atraves do desenvolvimento das pessoas
by MOLLER, Claus. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Livraria Pioneira Editora, 1993Title translated: Personal quality: the basis of all other quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M7265l] (1).
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135.
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Guía para la implantación de cartas de servicios Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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136.
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Estrategias da qualidade : uma analise dos fatores para implementacao no setor publico de ciencia e tecnologia
by PINTO, Ricardo Antonio dos Santos. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Niteroi : 1996Dissertation note: Mestrado Universidade Federal Fluminense Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P6593e] (1).
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137.
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Citizens and the new governance : beyond new public management
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Amsterdam : IOS Press, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C5812cn] (1).
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138.
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A gestão da qualidade e a excelência dos serviços educacionais : custos e benefícios de sua implantação
by XAVIER, Antonio Carlos da R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1996Availability: No items available On order (1).
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139.
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Medicao de desempenho organizacional : as praticas em organizacoes brasileiras participantes do programa da qualidade no servico publico
by GALVAO, Lavinia de Lima. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : 20012001Dissertation note: Mestrado Universidade de Brasilia Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G182m] (1).
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140.
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Regulatory policy in Latin America : post-privatization realities
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Miami : North-South Center Press, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20R3447r] (1).
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