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81.
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Proposta de um modelo de gestão do conhecimento com foco na qualidade
by Batista, Fábio Ferreira. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : UnB/IPEA, 2008Dissertation note: ^aTese^bPós-Graduação em Ciência da Informação Universidade de Brasília. Faculdade de Economia, Administração, Contabilidade e Ciências da Informação e Documentação Online access: Acesso | Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.12B333p] (1).
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82.
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Fazendo acontecer na qualidade total : análise e melhoria de processos
by GALVÃO, Célio Arnulfo Castiglione | MENDONÇA, Mauro Marcio Ferreira de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G182f] (1).
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83.
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Elements of effective governance : measurement, accountability and participation
by Callahan, Kathe. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Boca Raton : CRC, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05C1563e] (1).
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84.
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Preparing Jordanian university services to implement a quality self-assessment methodology
by TARÍ, Juan José | MADELEINE, Carolina. Source: International Review of Administrative SciencesMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, mar. 2011Availability: No items available
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85.
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Exploring TQM-Innovation relationship in continuing education : A system architecture and propositions
by LIAO, Shu-Hsien | CHANG, Wen-Jung | WU, Chi-Chuan. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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86.
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Testing the criticality of HR-TQM factors in the Malaysian higher education context
by ALI, Noor Azman | MAHAT, Fauziah | ZAIRI, Mohamed. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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87.
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C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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88.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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89.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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90.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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91.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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92.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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93.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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94.
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Gestão organizacional : o desafio da construção do modelo de gestão
by PAGLIUSO, Antonio Tadeu | CARDOSO, Rodolfo | SPIEGEL, Thaís | Instituto Chiavenato (Org.). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Saraiva, 2010Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.06P138g] (1).
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95.
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Managing performance : international comparisons
by Bouckaert, Geert | HALLIGAN, John. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London / New York : Routledge, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.11B755m] (1).
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96.
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Metodología GESINCA como instrumento de gestión empresarial en la industria camaronera venezolana
by TRILLO HOLGADO, María Amalia | ESPEJO MOHEDANO, Roberto | HERNÁNDEZ ESCOBAR, Jean Antonio. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia (LUZ), abr./jun. 2012Online access: Acesso Availability: No items available
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97.
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Impacto de la implantación de modelos de gestión de calidad y excelencia en la administración pública : caso de República Dominicana
by VENTURA CAMEJO, Ramón. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2014Online access: Acesso Availability: No items available
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98.
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Avaliação e qualidade : dois conceitos indissociáveis na gestão escolar
by DIAS, Nuno Fernando de Carvalho | MELÃO, Nuno Filipe Rosa. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2009Availability: No items available
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99.
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El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso
by BLANCO DOPICO, María Isabel | AIBAR GUZMÁN, Beatriz | AIBAR GUZMÁN, Cristina. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available
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