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61.
|
Customization as a business strategy - a barrier to customer integration in product development?
by TOLLIN, Karin. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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62.
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TQM adoption by hospitals in Taiwan
by CHING Horng | FENGHUEIH Huarng. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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63.
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Stock performance of Malcolm Baldrige National Quality Award winning companies
by PRZASNYSKI, Zbigniew H | TAI, Lawrence S. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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64.
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Benchmarking in Italy : the first case study on personnel motivation and satisfaction in a Health Business
by SARGIACOMO, Massimo. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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65.
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Developing strategic quality management : a research agenda
by LEONARD, Denis | MCADAM, Rodney. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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66.
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A hospital case study supporting workforce culture re-engineering
by MARTIN, Thomas N | HUQ, Ziaul. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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67.
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The reaction of the Portuguese stock market to ISO 9000 certification
by BEIRÃO, Gabriela | CABRAL, F. A. Sarsfield. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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68.
|
Effect of service quality on post-visit intentions over time : the case of a library
by BANWET, Devinder K | DATTA, Biplab. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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69.
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The asymmetrical and non-linear effects of store quality attributes on customer satisfaction
by SHUEH-CHIN Ting | CHENG-NAN Chen. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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70.
|
Improving customer service in the real estate industry : a property selection model using Taguchi loss functions
by KETHLEY, R. Bryan | WALLER, Bennie D | FESTERVAND, Troy A. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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71.
|
Quality management in New Zealand : a critical review
by HOUSTON, Don J | MCKEAN, Julian K. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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72.
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Development of an integrated total quality management and performance measurement system for self-assessment : a method
by PUN, Kit-Fai. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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73.
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Multi-attribute decision model for assessing components of total quality management
by DALU, R. S | DESHMUKH, S. G. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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74.
|
Do quality consultants offer a quality service?
by VIADIU, Frederic Marimon | FA, Martí Casadesús | SAIZARBITORIA, Iñaki Heras. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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75.
|
The impact of using flexible manufacturing systems on quality management practices
by YOUSSEF, Mohamed A | AL-AHMADY, Bassam. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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76.
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Adoption of a quality assurance scheme and its effect on firm performance : a study of Greek firms implementing ISO 9000
by TSEKOURAS, Kostas | DIMARA, Efthalia | SKURAS, Dimitris. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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77.
|
Yin-yang : a dialectical approach to total quality management
by CUNHA, Miguel Pina e | CUNHA, Joao Vieira da | DAHAB, Sonia. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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78.
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Culture surveys : monitoring and enhancing the impact of change programmes
by SWAFFIN-SMITH, Chris | BARNES, Richard | TOWNSEND, Marie-Christine. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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79.
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Using Taguchi methods to improve a control scheme by adjustment of changeable settings : a case study
by DASGUPTA, Tirthankar | SARKAR, N. R | TAMANKAR, K. C. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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80.
|
Quality management practices in a flexible manufacturing systems (FMS) environment
by YOUSSEF, Mohamed A | AL-AHMADY, Bassam. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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