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1.
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Measuring customer satisfaction : survey design, use and statistical analysis methods
by HAYES, Bob E. Edition: 2. edMaterial type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Milwaukee : ASQ Quality , 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15H4171m] (1).
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2.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).
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3.
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Guía para la implantación de cartas de servicios Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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4.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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5.
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Client satisfaction surveying: Common measurements tool
by SCHMIDT, Faye | STRICKLAND, Teresa. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).
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6.
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C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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7.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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8.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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9.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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10.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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11.
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Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas
by MORILLO CASTRO, Jorge Luis | MARCANO AULAR, Yelitza. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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12.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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13.
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Factores satisfacientes e insatisfacientes dos utilizadores de websites : um estudo de caso
by PINHO, Isabel | REGO, Arménio | KASTENHOLZ, Elisabeth. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2008Availability: No items available
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