<style type="text/css"> .wpb_animate_when_almost_visible { opacity: 1; }</style> Enap catalog › Results of search for 'Provider:Makron Books, and su-to:Qualidade'

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1. Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva

by DENTON, D. Keith.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).

2. Manual de gerenciamento da qualidade

by WALLER, Jenny | ALLEN, Derek | BURNS, Andrew.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books do Brasil, 1996Title translated: The quality management manual.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16W1984m] (1).

3. Administracao nos novos tempos : os novos horizontes em administracao

by Chiavenato, Idalberto.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C5327a] (1).

4. Mudanca de paradigma

by TAPSCOTT, Don | CASTON, Art.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1995Title translated: Paradigm shift: the new promise of information technology.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19T175m] (1).

5. Os caminhos da qualidade : como vencer os desafios da economia global

by GREEN, Cynthia.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books ; SENAC, 1995Title translated: A business week guide: the quality imperative.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G7954c] (1).

6. Mantendo clientes

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).

7. Deming : as chaves da excelência

by MANN, Nancy R.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).

8. As metas gerenciais : gerência de quarta geração

by JOINER, Brian L.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741m] (1).

9. Melhores desempenhos das empresas : ferramentas para a melhoria da qualidade e da competitividade

by RUMMLER, Geary A | BRACHE, Alan P.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1992Title translated: Improving performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R937m] (1).

10. Controle da qualidade total : gestao e sistemas

by FEIGENBAUM, Armand V.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).

11. Controle da qualidade total : estrategias para o gerenciamento e tecnologia da qualidade

by FEIGENBAUM, Armand V.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).

12. Controle da qualidade total : metodos estatisticos aplicados a qualidade

by FEIGENBAUM, Armand V.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).

13. Controle da qualidade total : aplicacoes nas empresas

by FEIGENBAUM, Armand V.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).

14. Controle da qualidade : Conceitos, politicas e filosofia da qualidade

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).

15. Controle da qualidade : Componentes básicos da função qualidade

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).

16. Controle da qualidade : ciclo dos produtos: do projeto à produção

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).

17. Controle da qualidade : Ciclo dos produtos: inspeção e teste

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).

18. Controle da qualidade : ciclos dos produtos: do marketing à assistência técnica

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).

19. Controle da qualidade : Métodos estatísticos clássicos aplicados à qualidade

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).

20. Controle da qualidade : Métodos especiais de apoio à qualidade

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books do Brasil, 1993Title translated: Juran's quality control - handbook.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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