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1.
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Modernização Administrativa
by | | | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Santo André : Prefeitura de Santo André, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.10M6899m] (1).
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2.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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3.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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4.
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Atitude positiva : guia de boas práticas do gestor
by BRASIL. GOVERNO DO ESTADO DA BAHIA. Secretaria da Administração. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Salvador : Secretaria de Administração do Estado da Bahia, 2007Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.4013 A872] (1).
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5.
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Preparing Jordanian university services to implement a quality self-assessment methodology
by TARÍ, Juan José | MADELEINE, Carolina. Source: International Review of Administrative SciencesMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, mar. 2011Availability: No items available
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6.
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De l'administration démocratique à la démocratie administrative
by Chevallier, Jacques. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
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7.
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Public sector commissioning : experiences of voluntary organizations delivering health and social services
by MARTIKKE, Susanne | MOXHAM, Claire. Source: International Journal of Public Administration IJPAMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Routledge, dec. 2010Online access: Acesso | Acesso Availability: No items available
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8.
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Public servants and the compliance revolution
by MANCH, Keith | COLEMAN, Andrew. Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Wellington : IPANZ, jul. 2010Availability: No items available
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9.
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Vingt-cinq ans de troisième concours à l'ÉNA un exemple réussi de diversification de la haute fonction publique?
by Duthil, Gilles | Lorgeril, Nicolas de. Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2015Availability: No items available
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10.
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Quality improvement in european public services : concepts, cases and commentary
by Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19Q15q] (1).
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11.
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The evolution of public management : concepts and techniques for the 1990
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : MacMillan, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11E938e] (1).
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12.
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Managerialism and the public services : cuts or cultural change in the 1990s?
by Pollitt, Christopher. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Cambridge : Blackwell Business, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19P775m] (4).
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13.
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Usagers ou clients? : marketing et qualite dans les services publics
by QUATREBARBES, Bertrand. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1).
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14.
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Qualidade total no serviço público : questionamentos e recomendações segundo os 14 pontos de W. E. Deming
by MONTEIRO, José Airton. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : QA&T Consultores Associados, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M775q] (2).
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15.
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In search of results : performance management practices
by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).
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16.
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A gestão da qualidade e a excelência dos serviços educacionais : custos e benefícios de sua implantação
by XAVIER, Antonio Carlos da R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : IPEA, 1996Availability: No items available On order (1).
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17.
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Administração pública no Brasil : uma breve história dos Correios
by Barros Neto, João Pinheiro de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : ANNABLUME, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 383.1 B2776a] (1).
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18.
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Using horizontal tools to work across boundaries : lessons learned and signposts for success / organizado por Andrea Rounce e Norman Beaudry. --
by Rounce, Andrea [org.] | Beaudry, Norman [org.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 R8594u] (2).
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19.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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20.
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Renewing organizations : managing wokforce transitions / por James R. Nininger e Marilyn J. Arditti. --
by Nininger, James R | Arditti, Marilyn J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 N715r] (1).
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