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1.
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Les systemes de mesure de la performance
by HARVARD Business Review. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Editions d'Organisation, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2S9956s] (1).
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2.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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3.
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Qualidade total na prestacao de servicos : como aprimorar as praticas gerenciais adotando a melhoria continua
by KAPLAN, Daniel I | RIESER, Carl. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1996Title translated: Service success.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K173q] (1).
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4.
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Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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5.
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MEDINDO o Desempenho Empresarial Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: Measuring Corporate Performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M4914m] (1).
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6.
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Gestao para a excelencia : tendencias e inovacoes em qualidade para produtos, servicos, saude e educacao
by Conferencia Internacional da Qualidade 1997 Sao Paulo ]997 Abr | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G3932g] (1).
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7.
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JURAN'S quality handbook
by . Edition: 5 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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8.
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Managing quality
by DALE, Barrie G. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D1392m] (1).
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9.
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Planejamento e controle de projetos
by PRADO, Darci Santos do. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : MG: Editora de Desenvolvimento Gerencial, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20P896p] (1).
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10.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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11.
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Handbook of human resource management in government
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.16H23617h] (1).
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12.
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Mudança organizacional : aprofundando temas atuais em administração de empresas
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M943mo] (1).
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13.
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The politics of quality in the public sector : the management of change / editado por Ian Kirkpatrick e Miguel Martinez Lucio. --
by Kirkpatrick, Ian [ed.] | Martinez Lucio, Miguel [ed.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Londres : Routledge, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3570941 P7695] (2).
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14.
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Centro de excelencia sim departamento nao : 50 maneiras de transformar seu departamento em um centro de inovacao e excelencia
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: The professional service firm 50.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P483p] (1).
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15.
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Gerencia da qualidade total : estrategia para aumentar a competitividade da empresa brasileira
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, Escola de Engenharia da UFMG, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989g] (2).
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16.
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Auditoria da qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463a] (1).
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17.
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Gerencia de processo : mais um passo para a excelencia
by ALMEIDA, Leo G. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A447g] (1).
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18.
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Recursos humanos e subjetividade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Petropolis, RJ : Vozes, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05R3119r] (1).
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19.
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Os cinco pilares do TQM : como fazer que a gestão pela qualidade total trabalhe para si
by CREECH, Bill. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Dom Quixote, 1998Title translated: The five pillars of TQM.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C389c] (1).
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20.
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Cultura organizacional e cultura brasileira
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.2C9683c] (1).
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