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61.
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Creating a government that works better & cost less : the report of the national performance review / por Al Gore. --
by Gore, Albert. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : A Plume Book, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 338.973 G6661c] (1).
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62.
|
Common sense government : works better and costs less / por Al Gore. --
by Gore, Albert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Random House, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.30973 G6661c] (1).
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63.
|
O profissional de RH : um especialista em gerente
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da | ALMEIDA, Ricardo de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI- Tecnologia Gerencial e Informatica, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C2684p] (1).
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64.
|
Administração estratégica de serviços : operações para a satisfação do cliente
by GIANESI, Irineu G. N | CORREA, Henrique Luiz. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01G433a] (1).
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65.
|
Encantando o cliente : externo e interno
by LOBOS, Julio A. Edition: 8 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : J. Lobos, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01L799e] (1).
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66.
|
Usagers ou clients? : marketing et qualite dans les services publics / por Bertrand de Quatrebarbes; prefacio de Claude Gruson. --
by Quatrebarbes, Bertrand de. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 346.0926 B4625] (1).
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67.
|
Manual ISO 9000 para micro e pequenas empresas
by CONFEDERAÇÃO NACIONAL DA INDUSTRIA | SERVIÇO BRASILEIRO DE APOIO AS MICRO E PEQUENAS EMPRESAS | ASSOCIAÇÃO BRASILEIRA DE NORMAS TÉCNICAS. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ABNT : CNI : SEBRAE, 1997Title translated: ISO 9000 for small business: what to do advice from ISO/TC 176.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A84911m] (1).
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68.
|
CCQ : uma realidade brasileira
by DRUMOND, Regina Coeli Chassim. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : o Lutador, 1986Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D7958c] (1).
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69.
|
Controle da qualidade total : gestao e sistemas
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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70.
|
Controle da qualidade total : estrategias para o gerenciamento e tecnologia da qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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71.
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Controle da qualidade total : metodos estatisticos aplicados a qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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72.
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Controle da qualidade total : aplicacoes nas empresas
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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73.
|
The quality control system
by FETTER, Robert B. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Illinois : Richard D. Irwin, 1967Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F421q] (1).
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74.
|
Indicadores da qualidade e produtividade : um relato de experiencias no setor publico
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : IPEA, 1992Availability: No items available On order (1).
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75.
|
Quality control : theory and applications
by HANSEN, Bertrand L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New Delhi : Prentice-Hall of India, 1966Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16H2493q] (1).
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76.
|
Controle da qualidade : Conceitos, politicas e filosofia da qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).
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77.
|
Controle da qualidade : Componentes básicos da função qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).
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78.
|
Controle da qualidade : ciclo dos produtos: do projeto à produção
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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79.
|
Controle da qualidade : Ciclo dos produtos: inspeção e teste
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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80.
|
Controle da qualidade : ciclos dos produtos: do marketing à assistência técnica
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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