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61.
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Qualidade na prática : um manual da liderança para gerências orientadas para resultados
by CHANG, Y. S | LABOVITZ, George | ROSANSKY, Victor. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1994Title translated: Making quality work.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C45675q] (1).
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62.
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Melhores desempenhos das empresas : ferramentas para a melhoria da qualidade e da competitividade
by RUMMLER, Geary A | BRACHE, Alan P. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1992Title translated: Improving performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R937m] (1).
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63.
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Every employee a manager
by MYERS, M. Scott. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Diego : Pfeiffer & Company, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.08M9966e] (1).
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64.
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Reengenharia e tecnologia da informação : o paradigma do camaleão
by JOIA, Luiz Antonio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741r] (1).
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65.
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Reengenharia das empresas : passando a limpo
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14R3279r] (1).
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66.
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A revolução da reengenharia : um guia prático
by HAMMER, Michael | STANTON, Steven A. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1995Title translated: The reengineering revolution.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14H2245r] (1).
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67.
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Qualite et competitivite des entreprises : du diagnostic aux actions de progres
by COLLIGNON, Etienne | WISSLER, Michel. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Economica, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6997q] (1).
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68.
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Organisation and management in the public sector / por Alan Lawton e Aidan Rose. --
by Lawton, Alan | Rose, Aidan G. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Londres, UK : PITMAN, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.01 L4257o] (1).
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69.
|
Creating a government that works better & cost less : the report of the national performance review / por Al Gore. --
by Gore, Albert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : A Plume Book, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 338.973 G6661c] (1).
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70.
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Common sense government : works better and costs less / por Al Gore. --
by Gore, Albert. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : Random House, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.30973 G6661c] (1).
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71.
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O profissional de RH : um especialista em gerente
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da | ALMEIDA, Ricardo de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI- Tecnologia Gerencial e Informatica, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C2684p] (1).
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72.
|
Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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73.
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Administração estratégica de serviços : operações para a satisfação do cliente
by GIANESI, Irineu G. N | CORREA, Henrique Luiz. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01G433a] (1).
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74.
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Encantando o cliente : externo e interno
by LOBOS, Julio A. Edition: 8 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : J. Lobos, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01L799e] (1).
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75.
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Usagers ou clients? : marketing et qualite dans les services publics
by QUATREBARBES, Bertrand. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1).
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76.
|
Manual ISO 9000 para micro e pequenas empresas
by CONFEDERAÇÃO NACIONAL DA INDUSTRIA | SERVIÇO BRASILEIRO DE APOIO AS MICRO E PEQUENAS EMPRESAS | ASSOCIAÇÃO BRASILEIRA DE NORMAS TÉCNICAS. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ABNT : CNI : SEBRAE, 1997Title translated: ISO 9000 for small business: what to do advice from ISO/TC 176.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A84911m] (1).
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77.
|
CCQ : uma realidade brasileira
by DRUMOND, Regina Coeli Chassim. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : o Lutador, 1986Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D7958c] (1).
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78.
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Controle da qualidade total : gestao e sistemas
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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79.
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Controle da qualidade total : estrategias para o gerenciamento e tecnologia da qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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80.
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Controle da qualidade total : metodos estatisticos aplicados a qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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