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1.
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Qualidade no atendimento e tecnologia de informacao
by SHIOZAWA, Ruy Sergio Cacese. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19S5569q] (1).
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2.
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Recursos humanos estratégicos para o 3º milenio : peak performance program & programação neurolinguistica
by CARAVANTES, Geraldo Ronchetti. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : CENEX/FACTEC/AGE, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C262r] (1).
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3.
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Qualidade : gerenciamento da rotina do trabalho do dia-a-dia
by CAMPOS, Vicente Falconi. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Minas Gerais : UFMG, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989q] (2).
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4.
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Qualidade : a revolucao da administracao
by DEMING, W. Edwards. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Marques Saraiva, 1990Title translated: Out of the crisis.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D381q] (2).
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5.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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6.
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Administração de recursos humanos : um enfoque profissional
by GIL, Antonio Carlos. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05G463a] (2).
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7.
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Manual de gerenciamento da qualidade
by WALLER, Jenny | ALLEN, Derek | BURNS, Andrew. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1996Title translated: The quality management manual.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16W1984m] (1).
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8.
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O caminho de Deming para a qualidade e produtividade : mapas e rotas
by SCHERKENBACH, William W. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1990Title translated: The Deming route for quality and productivity.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S3266c] (1).
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9.
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Qualidade na seguranca e higiene do trabalho : serie SHT 9000: normas para a gestao e garantia da seguranca e higiene do trabalho
by PACHECO JÚNIOR, Waldemar. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16O1164q] (1).
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10.
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Evaluation a course : pratical strategies for teachers, lecturers and trainers
by FORSYTH, Ian | Jolliffe, Alan | Stevens, David. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Kogan Page, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07F7353e] (1).
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11.
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Quality improvement in european public services : concepts, cases and commentary
by Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19Q15q] (1).
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12.
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Monitoring performance in the public sector : future directions from international experience
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New Brunswick : Transaction , 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M7445m] (1).
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13.
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Gestão da qualidade empresarial
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463g] (1).
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14.
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O circulo da inovacao : voce nao deve evitar o caminho para o seu sucesso
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Harbra, 1998Title translated: The circle of innovation: you can't shrink your way to greatness.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3P483c] (1).
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15.
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Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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16.
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Mobilizacao para qualidade
by SILVA, Roberto Flavio de Carvalho e. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S5868m] (1).
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17.
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A estratégia em ação : balanced scorecard
by KAPLAN, Robert S | NORTON, David P. Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1997Title translated: The balanced scorecard.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14K175e] (2).
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18.
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Produtividade x participacao : um estudo de caso
by ALMEIDA, Joao Mendes de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09A447p] (1).
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19.
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Como gerenciar equipes
by HELLER, Robert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Publifolha, 1999Title translated: Managing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1H4774c] (1).
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20.
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Delivering quality service : balancing customer perceptions and expectations
by ZEITHAML, Valarie A | PARASURAMAN, A | BERRY, Leonard L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : The Free Press, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16Z48d] (1).
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