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41.
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CITIZENS FIRST Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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42.
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The trusted advisor
by MAISTER, David H | GREEN, Charles H | GALFORD, Robert M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : The Free, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M231t] (1).
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43.
|
Desburocratização : roteiro para desburocratizar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Programa Nacional de Desburocratização. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B8233dr] (1).
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44.
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End-User Satiafation and Design Features of Public Agencies
by CALLAHAN, Richard F.; GILBERT, Ronald G. Source: American Review of Public AdministrationMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available
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45.
|
The new managerialism and public service professions
by KIRKPATRICK, Ian | Ackroyd, Stephen | Walker, Richard. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : PALGRAVE MACMILLAN, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.02K596n] (1).
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46.
|
Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries
by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available
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47.
|
Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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48.
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Avanços e perspectivas da gestão pública nos Estados / Conselho Nacional de Secretários de Estado de Administração. -- Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília: CONSAD/FUNDAP, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351 A946] (2).
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49.
|
Atendimento hospitalr : o que importa para o paciente?
by SIQUEIRA, Moema Miranda de. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1988Availability: No items available
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50.
|
O contato com o público no terceiro mundo
by GOODSELL, Charles T. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jul. /Set. 1984Availability: No items available
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51.
|
BOAS Práticas no Setor Público Edition: 4. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : INA / Sociedade de Publicações Lda, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19B6626b] (1).
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52.
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Relevância de dois fatores na percepção de qualidade em SACs1
by MIRAPALHETA, Gustavo Corrêa | PRETTO, Fernando Natal De | QUEIROZ, Adele. Source: RAE Revista de Administração de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, Abr./Jun. 1999Online access: Acesso Availability: No items available
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53.
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GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
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54.
|
O impacto da tecnologia de informação e comunicação na qualidade dos serviços públicos : a declaração do imposto de renda da pessoa física
by MARTINEZ, Ivonete. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Instituto de Pesquisas Energéticas e Nucleares/ USP, 2004Dissertation note: ^a Trabalho de conclusão de curso^b MBA Gestão de Negócios e Tecnologia Universidade de São Paulo. Instituto de Pesquisas Energéticas e Nucleares Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 7.05M3852i] (1).
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55.
|
Enfrentando a violência contra a mulher : orientações práticas para profissionais e voluntários(as)
by SOARES, Bárbara M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : Secretaria Especial de Políticas para as Mulheres, 2005Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 3.06S676e] (1).
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56.
|
Ouvidor municipal: um defensor do povo : o caso Curitiba
by NEVES, Gleisi Heisler. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Curitiba : CDM / IBAM , 1987Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15N518o] (1).
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57.
|
Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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58.
|
Relatório quantitativo-descritivo do diagnóstico PNAGE : tabelas, quadros e gráficos
by Brasil. Ministério do Planejamento, Orçamento e Gestão | Abrúcio, Fernando [consultor]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília : MP, 2003Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.130728 R3823] (1).
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59.
|
Programa da reforma do sector público - fase II (2006-2011) : o funcionário, a servir cada vez melhor ao cidadão
by MOÇAMBIQUE. Autoridade Nacional da Função Pública. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: [s.l.] : Autoridade Nacional da Função Pública, 2008Title translated: The public sector reform's program - phase II (2006-2011); the civil servants - trying hard to satisfy the citizen's need.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M6872pr] (1).
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60.
|
The consumer in public services : choice, values and differece
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Bristol : PP, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15C758c] (1).
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