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121.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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122.
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Leaders : strategies for taking charge
by BENNIS, Warren G | NANUS, Burt. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : HarperBusiness, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09B4729l] (1).
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123.
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Como resolver problemas de forma criativa
by WEISS, Donald H. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1999Title translated: Creative problem solving.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W4293c] (1).
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124.
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Administrando para obter resultados Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1998Title translated: Managing for results.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D7942a] (1).
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125.
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Tempos dificeis, solucoes inovadoras : a arte de fazer as perguntas certas e resolver os problemas certos
by MITROFF, Ian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1999Title translated: Smart thinking for crazy times.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M6847t] (1).
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126.
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Administracao de alta performance : transformando subordinados e colaboradores em uma equipe altamente produtiva
by GROVE, Andrew S. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Futura, 1997Title translated: High output management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1G8831a] (1).
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127.
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O estilo brasileiro de administrar
by BARROS, Betania Tanure de | PRATES, Marco Aurelio Spyer. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01B2776e] (1).
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128.
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Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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129.
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Estrategia empresarial : conceitos, processo e administracao estrategica
by BETHLEM, Agricola de Souza. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14B5626e] (1).
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130.
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The ascendant organisation : combining commitment and control for long-term, sustainable business success
by WICKENS, Peter D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : St. Martin's, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01W6132a] (1).
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131.
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Managing innovation and change : people, technology and strategy
by CLARK, Jon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).
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132.
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KAISHA, la strategie des entreprises japonaises
by ABEGGLEN, James C | STALK JR, George. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Les Editions D'Organisation, 1987Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A138k] (1).
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133.
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Atendimento ao cliente : o recurso esquecido
by PILARES, Nanci Capel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P637a] (1).
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134.
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Human resource management and development : current issues and themes
by KEMPTON, John. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : St. Martin's, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05K329h] (1).
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135.
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Diagnostico organizacional para qualidade e produtividade
by FERREIRA, Ernande Monteiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14F3832d] (1).
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136.
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Public policy analysis : an introduction
by Dunn, William N. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Upper Saddle River, New Jersey : Prentice-Hall, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5D9237p] (1).
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137.
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Qualidade e investimento : a arte de garantir a qualidade
by CROSBY, Philip B. Edition: 6 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Jose Olympio, 1994Title translated: Quality is free.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C9496q] (1).
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138.
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Reengineering the corporation : a manifesto for business revolution
by HAMMER, Michael | CHAMPY, JAMES. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Nicholas Brealey, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14H2245r] (1).
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139.
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Personal information management : tools and techniques for achieving professional effectiveness
by ETZEL, Barbara | THOMAS, Peter. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : New York University, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.18E859p] (1).
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140.
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Uma analise de sistemas administrativos
by GENARI, Breno. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, 1966Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G324a] (1).
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