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1.
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Qualidade no atendimento e tecnologia de informacao
by SHIOZAWA, Ruy Sergio Cacese. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19S5569q] (1).
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2.
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A estratégia em ação : balanced scorecard
by KAPLAN, Robert S | NORTON, David P. Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1997Title translated: The balanced scorecard.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14K175e] (2).
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3.
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Administração de recursos humanos
by CARVALHO, Antonio Vieira | SERAFIM, Ozilea Clen Gomes. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C3311a] (1).
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4.
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Administracao nos novos tempos : os novos horizontes em administracao
by Chiavenato, Idalberto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C5327a] (1).
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5.
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Managing innovation
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3M2668m] (1).
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6.
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Managing innovation and change : people, technology and strategy
by CLARK, Jon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).
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7.
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Juran na liderança pela qualidade
by JURAN, J. M. Edition: 3. ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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8.
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Profissionalização da gestão pública e a reforma do Estado
by MARANHÃO. Secretaria de Estado da Administração, Recursos Humanos e Previdência. Edition: 3 ed. rev. amplMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Luís : SIOGE, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.14M3114p] (1).
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9.
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Raízes do sucesso empresarial : a experiência de três empresas bem-sucedidas: Belgo Mineira, Metal Leve e Weg S.A
by BRASIL, Haroldo Vinagre | DIEGUES, Sonia | BLANC, Georges. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01B8234r] (1).
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10.
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Prosperando no caos
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Harbra, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01P4811p] (1).
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11.
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Inteligência estratégica nos negócios
by PINA, Vitor Manuel Dias Castro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.06P645i] (1).
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12.
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Reengenharia e tecnologia da informação : o paradigma do camaleão
by JOIA, Luiz Antonio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741r] (1).
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13.
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Reengenharia das empresas : passando a limpo
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14R3279r] (1).
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14.
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O profissional de RH : um especialista em gerente
by CARDOSO, Carmen | CUNHA, Francisco Carneiro da | ALMEIDA, Ricardo de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Recife : TGI- Tecnologia Gerencial e Informatica, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C2684p] (1).
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15.
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Administração estratégica de serviços : operações para a satisfação do cliente
by GIANESI, Irineu G. N | CORREA, Henrique Luiz. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01G433a] (1).
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16.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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17.
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The changing public sector : a practical management guide / por Malcolm Prowle. --
by Prowle, Malcolm. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Aldershot : Gower, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.307 P9698c] (1).
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18.
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The iron cage of methodology : the vicious circle of means limiting ends limiting means...
by LOWERY, Daniel | EVANS, Karen G. Source: Administration & SocietyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : SAGE, July 2004Availability: No items available
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19.
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Integração das ferramentas da qualidade ao PDCA e ao programa seis sigma
by AGUIAR, Silvio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Nova Lima, MG : INDG , 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A282i] (2).
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20.
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Teoria geral da administração
by Maximiano, Antonio Cesar Amaru. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M464t] (1).
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