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1.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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2.
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Qualidade total na prestacao de servicos : como aprimorar as praticas gerenciais adotando a melhoria continua
by KAPLAN, Daniel I | RIESER, Carl. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1996Title translated: Service success.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K173q] (1).
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3.
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Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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4.
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The politics of quality in the public sector : the management of change
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P7695p] (2).
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5.
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Gerencia da qualidade total : estrategia para aumentar a competitividade da empresa brasileira
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, Escola de Engenharia da UFMG, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989g] (2).
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6.
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Auditoria da qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463a] (1).
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7.
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Gerencia de processo : mais um passo para a excelencia
by ALMEIDA, Leo G. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A447g] (1).
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8.
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Excelencia em servicos : uma questao de sobrevivencia no mercado
by BARROS, Claudius D'Artagnan C. de. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B2777e] (1).
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9.
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Qualidade total : padronização de empresas
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989q] (1).
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10.
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Dicas para implementação ISO 9000
by ANDRADE, Roberto de | XAVIER, Sidney. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : QAT ; Inovar, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A5538d] (1).
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11.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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12.
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Qualidade total nas organizações : indicadores de qualidade, gestão econômica da qualidade, sistemas especialistas de qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463q] (1).
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13.
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Controle da qualidade
by PARANTHAMAN, D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Title translated: Quality Control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P223c] (1).
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14.
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Compromisso com a qualidade
by TOWNSEND, Patrick L | GEBHARDT, Joan E. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1991Title translated: Commit to quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T749c] (1).
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15.
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A implantação da qualidade e da produtividade pelo método do Dr. Deming
by MIRSHAWKA, Victor. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M6768i] (1).
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16.
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Engenharia da qualidade em sistemas de produção
by TAGUCHI, Genichi | ELSAYED, Elsayed A | HSIANG, Thomas C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T1283e] (1).
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17.
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Deming : as chaves da excelência
by MANN, Nancy R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).
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18.
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Momento da qualidade
by RANGEL, Alexandre. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R1965m] (1).
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19.
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Qualite et competitivite des entreprises : du diagnostic aux actions de progres
by COLLIGNON, Etienne | WISSLER, Michel. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Economica, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6997q] (1).
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20.
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Facilitadores da qualidade : requisitos e habilidades
by O'HANLON, Tim. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01O364f] (1).
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