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21.
|
Como gerenciar equipes
by HELLER, Robert. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Publifolha, 1999Title translated: Managing teams.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1H4774c] (1).
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22.
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JURAN'S quality handbook
by . Edition: 5 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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23.
|
Delivering quality service : balancing customer perceptions and expectations
by ZEITHAML, Valarie A | PARASURAMAN, A | BERRY, Leonard L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : The Free Press, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16Z48d] (1).
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24.
|
Introducao a gestao participativa
by D'ANGELO, Hamilton. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : STS Publicacoes e Servicos, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D182i] (1).
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25.
|
A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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26.
|
Administração de recursos humanos
by CARVALHO, Antonio Vieira | SERAFIM, Ozilea Clen Gomes. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C3311a] (1).
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27.
|
Auto-avaliacao : um caminho para a excelencia
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2A9393a] (1).
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28.
|
Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados
by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).
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29.
|
A maquina e o equilibrista : inovações na industria automobilistica brasileira
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Paz e Terra, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 6.06M2979m] (1).
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30.
|
The post-bureaucratic organization : new perspectives on organizational change
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.1P8571p] (1).
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31.
|
Managing innovation
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3M2668m] (1).
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32.
|
Public service and market mechanisms : competition, contracting and the new public management / por Kieron Walsh. --
by Walsh, Kieron. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : St. Martin's Press, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.63 W223p] (1).
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33.
|
The ascendant organisation : combining commitment and control for long-term, sustainable business success
by WICKENS, Peter D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : St. Martin's, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01W6132a] (1).
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34.
|
Managing innovation and change : people, technology and strategy
by CLARK, Jon. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : SAGE, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3C5934m] (1).
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35.
|
Juran na liderança pela qualidade
by JURAN, J. M. Edition: 3. ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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36.
|
Mudanca de paradigma
by TAPSCOTT, Don | CASTON, Art. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1995Title translated: Paradigm shift: the new promise of information technology.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19T175m] (1).
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37.
|
Juran planejando para a qualidade
by JURAN, J.M. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1995Title translated: Juran on planning for quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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38.
|
Auditoria da qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463a] (1).
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39.
|
Atendimento ao cliente : o recurso esquecido
by PILARES, Nanci Capel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1989Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P637a] (1).
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40.
|
Diagnostico organizacional para qualidade e produtividade
by FERREIRA, Ernande Monteiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14F3832d] (1).
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