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21.
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Excelencia em servicos : uma questao de sobrevivencia no mercado
by BARROS, Claudius D'Artagnan C. de. Edition: 2 edMaterial type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B2777e] (1).
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22.
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Performance appraisal in the public sector : Tchniques and applications
by DALEY, Dennis M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : Quorum, c1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2D141p] (1).
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23.
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Aumentando sua produtividade
by HANKS, Kurt. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Title translated: Up yor productivity.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.11H2415a] (1).
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24.
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Praticando os 5 sensos
by LAPA, Reginaldo Pedreira. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L299p] (1).
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25.
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Qualidade total : padronização de empresas
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989q] (1).
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26.
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Excelência acima de tudo
by PETERS, Tom | AUSTIN, Nancy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Record, 1985Title translated: A passion for excellence.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P483e] (1).
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27.
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Dicas para implementação ISO 9000
by ANDRADE, Roberto de | XAVIER, Sidney. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : QAT ; Inovar, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A5538d] (1).
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28.
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Os novos paradigmas : como as mudanças estão mexendo com as empresas
by Chiavenato, Idalberto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.03C5327n] (1).
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29.
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Arquitetura organizacional : a chave para a mudanca empresarial
by NADLER, David A | GERSTEIN, Marc S | SHAW, Robert B. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1994Title translated: Organizational architecture designs for changing organizations.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14N137a] (1).
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30.
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Práticas gerenciais-chave de qualidade das empresas líderes no Brasil
by MACEDO-SOARES, T. Diana de | LUCAS, Debora Coelho. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M1414p] (1).
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31.
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Gerência de trabalho de equipe
by Maximiano, Antonio Cesar Amaru. Edition: 4 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.1M464g] (1).
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32.
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Revitalizando a empresa : a nova estratégia de reengenharia para resultados e competitividade: conceitos, metodologia, práticas
by OLIVEIRA, Djalma de Pinho Reboucas de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14O482r] (1).
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33.
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Quality is personal : a foundation for total quality management
by ROBERTS, Harry V | SERGESKETTER, Bernard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Free Press, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R6446q] (1).
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34.
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A administração entre a tradição e a renovação
by AKTOUF, Omar. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Title translated: Le management entre tradition et renouvellement.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.03A3158a] (1).
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35.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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36.
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Gestão da qualidade total na prática : o que é TQM, como usá-la e como sustentá-la a longo prazo
by SASHKIN, Marshall | KISER, Kenneth J. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1994Title translated: Putting total quality management to work.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S2522g] (1).
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37.
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Qualidade total nas organizações : indicadores de qualidade, gestão econômica da qualidade, sistemas especialistas de qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463q] (1).
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38.
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Controle da qualidade
by PARANTHAMAN, D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Title translated: Quality Control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P223c] (1).
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39.
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Compromisso com a qualidade
by TOWNSEND, Patrick L | GEBHARDT, Joan E. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1991Title translated: Commit to quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T749c] (1).
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40.
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A implantação da qualidade e da produtividade pelo método do Dr. Deming
by MIRSHAWKA, Victor. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M6768i] (1).
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