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1.
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Análise de valor : um caminho criativo para otimização dos custos e do uso dos recursos
by ABREU, Romeu Carlos Lopes de. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A162a] (1).
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2.
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Como chegar a um acordo : a construcao de um relacionamento que leva ao sim
by Fisher, Roger | BROWN, Scott. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Imago, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.15F5356c] (1).
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3.
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A conducao de reunioes
by MUCCHIELLI, Roger. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Martins Fontes, 1980Title translated: La conduite des reunions.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M942c] (2).
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4.
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A estratégia em ação : balanced scorecard
by KAPLAN, Robert S | NORTON, David P. Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1997Title translated: The balanced scorecard.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14K175e] (2).
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5.
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MEDINDO o Desempenho Empresarial Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: Measuring Corporate Performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M4914m] (1).
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6.
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Business process improvement workbook : documentation, analysis, design, and management of business process improvement
by Harrington, James | ESSELING, Erik K. C | VAN NIMWEGEN, Harm. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01H299b] (1).
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7.
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Implantando a administracao estrategica
by ANSOFF, H. Igor | McDONNELL, Edward J. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Title translated: Implanting strategic management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A622i] (1).
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8.
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Gerenciando a mudança organizacional : liderando sua equipe durante a transição: um guia pratico para gerentes
by SCOTT, Cynthia D | JAFFE, Dennis T. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14S4254g] (1).
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9.
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MBA : curso prático: Administração
by COHEN, Allan R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1999Title translated: The portable MBA in management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.04C6781m] (1).
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10.
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Quando os gigantes aprendem a dançar : dominando os desafios de estratégias, gestão e carreiras nos anos 90
by KANTER, Rosabeth Moss. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.02K1681q] (1).
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11.
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Introducao a gestao participativa
by D'ANGELO, Hamilton. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : STS Publicacoes e Servicos, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D182i] (1).
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12.
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A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida
by GERSON, Richard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).
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13.
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Management challenges for the 21st century Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : HarperBusiness, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D7942m] (1).
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14.
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Know your customer : new approaches to understanding customer value and satisfaction
by WOODRUFF, Robert B | GARDIAL,Sarah Fisher. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Malden, MA : Blackwell Publishers Inc, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14W8938k] (1).
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15.
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Gestao empresarial : novos conceitos e as mais avancadas ferramentas para gerenciar pessoas e projetos
by NELSON, Bob | ECONOMY, Peter. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1998Title translated: Managing for Dummies.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14N424g] (1).
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16.
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).
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17.
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Leaders : strategies for taking charge
by BENNIS, Warren G | NANUS, Burt. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : HarperBusiness, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.09B4729l] (1).
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18.
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Desafios gerenciais para o seculo XXI Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14D7942d] (1).
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19.
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Cento e um segredos para ser um vendedor bem-sucedido
by LOPER, Mark S. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Futura, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14L8641c] (1).
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20.
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Como ser assertivo como gerente
by O'BRIEN, Paddy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Infobook, 1998Title translated: Positive management.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14O137c] (1).
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