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1.
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Total Quality Management & Business Excellence Material type:  Continuing resource; Type of continuing resource:
periodical
Publisher: Philadelphia Routledge Availability: Items available for reference: Biblioteca Graciliano Ramos (6).
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2.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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3.
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JURAN'S quality handbook
by . Edition: 5 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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4.
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Handbook of human resource management in government
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.16H23617h] (1).
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5.
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Performance appraisal in the public sector : Tchniques and applications
by DALEY, Dennis M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Westport : Quorum, c1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05.2D141p] (1).
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6.
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The civil service of Malaysia : building an IT culture: improvements and developments in the civil service of Malaysia 1997
by Gorvernment of Malaysia. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kuala Lumpur : MAMPU/PNMB, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.51409595 C5822] (1).
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7.
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Quality is personal : a foundation for total quality management
by ROBERTS, Harry V | SERGESKETTER, Bernard F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Free Press, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R6446q] (1).
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8.
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Total quality management in human service organizations
by MARTIN, Lawrence L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Newbury Park : SAGE, c1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M3818t] (1).
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9.
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The new effective public manager : achieving success in a changing government / Steven Cohen, William Eimicke
by Cohen, Steven | Eimicke, William. Edition: 2. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Califórnia, EUA : Jossey-Bass, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4013 C6781n] (1).
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10.
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Total quality management in the public sector : an international perspective
by Morgan, Colin | MURGATROYD, Stephen. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Open University Press, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M8473t] (1).
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11.
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Total quality management in government : a practical guide for the real world
by Cohen, Steven | BRAND, Ronald. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass Publishers, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6787t] (1).
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12.
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Managing value for money in the public sector
by BATES, Jonathan G. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Chapman & Hall, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B3291m] (2).
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13.
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Improving government performance : an owner's manual
by Dilulio Jr., John J | Garvey, Gerald | Kettl, Donald F. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Washington : The Brookings Institution, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.39 D5799i] (1).
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14.
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Handbook of local government administration
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1997Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.02H23627h] (1).
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15.
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Public productivity handbook
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : Marcel Dekker, 1992Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.08P9766p] (1).
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16.
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Politics and the state as employer
by FAIRBROTHER, Peter. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Londres : Mansell, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13F164p] (1).
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17.
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Redesigning a square peg : total quality management performance appraisals
by ALDAKHILALLAH, Khalid A | PARENTE, Diane H. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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18.
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The relationship between total quality management and project performance in building planning phase : an empirical study of real estate industries in Taiwan
by HOW-MING Shieh | KUEI-YANG Wu. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, January 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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19.
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Cellular structure for total quality management in a globalized economy
by TAN, Lee Peng | TAN, John K. C. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, May 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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20.
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Forging buyer-seller relationships for total quality management in international business : the case of the European cement industry
by RUYTER, Ko de | SEMEIJN, Janjaap. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, May 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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