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1.
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Manual de auditoria de sistemas
by FONTES, Joaquim Rubens. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Ciência Moderna, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.24F683m] (1).
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2.
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Qualidade : a revolucao da administracao
by DEMING, W. Edwards. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Marques Saraiva, 1990Title translated: Out of the crisis.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D381q] (2).
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3.
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Measuring customer satisfaction : survey design, use and statistical analysis methods
by HAYES, Bob E. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Milwaukee : ASQ Quality , 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15H4171m] (1).
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4.
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Evaluation a course : pratical strategies for teachers, lecturers and trainers
by FORSYTH, Ian | Jolliffe, Alan | Stevens, David. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Kogan Page, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.07F7353e] (1).
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5.
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Quality government : designing, developing and implementing TQM
by Koehler, Jerry W | Pankowski, Joseph M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1).
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6.
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Qualidade total na prestacao de servicos : como aprimorar as praticas gerenciais adotando a melhoria continua
by KAPLAN, Daniel I | RIESER, Carl. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1996Title translated: Service success.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K173q] (1).
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7.
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Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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8.
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Administração de recursos humanos
by CARVALHO, Antonio Vieira | SERAFIM, Ozilea Clen Gomes. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05C3311a] (1).
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9.
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The politics of quality in the public sector : the management of change
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P7695p] (2).
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10.
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Juran na liderança pela qualidade
by JURAN, J. M. Edition: 3. ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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11.
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Gerencia da qualidade total : estrategia para aumentar a competitividade da empresa brasileira
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, Escola de Engenharia da UFMG, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989g] (2).
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12.
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Juran planejando para a qualidade
by JURAN, J.M. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1995Title translated: Juran on planning for quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).
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13.
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Auditoria da qualidade
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463a] (1).
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14.
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Qualidade e investimento : a arte de garantir a qualidade
by CROSBY, Philip B. Edition: 6 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Jose Olympio, 1994Title translated: Quality is free.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C9496q] (1).
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15.
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Gerencia de processo : mais um passo para a excelencia
by ALMEIDA, Leo G. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A447g] (1).
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16.
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Excelencia em servicos : uma questao de sobrevivencia no mercado
by BARROS, Claudius D'Artagnan C. de. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B2777e] (1).
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17.
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Qualidade total : padronização de empresas
by CAMPOS, Vicente Falconi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989q] (1).
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18.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).
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19.
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Dicas para implementação ISO 9000
by ANDRADE, Roberto de | XAVIER, Sidney. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : QAT ; Inovar, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A5538d] (1).
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20.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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